Return Policy

 

We Care!

All of our items are custom made at the time of purchase. We do not have onsite inventory or a warehouse of items. Once your item has shipped, we do not issue any refunds.  

 

We donate proceeds to causes we believe in from the sale of each item in our store.  Our business model does not give room to accommodate refunds or exchanges of any kind.  

 

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  • Returned-to-Sender or Refused packages will be donated and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
  • We are unable to make changes to orders once they have been placed in our system. To ensure that your package is delivered properly, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to a successful delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Damaged/Defective/Incorrect Items

In an extremely rare case that you receive a damaged or incorrect item due to a shipping error, contact our GoGetter Care Team in the form below. Once we receive your request, we will be in contact with you to address and resolve the issue within 24-72 hours.  We do not issue refunds or exchanges, but we may issue store credit on a case by case basis.  The safety and satisfaction of our GoGetter Family is our utmost concern. 

Once your return is fully processed, we will issue your store credit in the form of an xoMTG E-Gift Card for use on a future purchase. E-Gift Cards never expire, and they are redeemable right away!

Excessive returns/credits:

In situations where a customer's return history may be indicative of fraudulent activity, our GoGetter Care Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject any customer, we must ensure the safety, welfare, and comfort of all #xomtgfam across the globe.

More questions? Contact us using the form below! 

  



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